Privacy policy

Privacy Policy

Last updated: October 15, 2026

Wings & Wood ("we," "us") runs wingsandwood.com. This policy explains what information we collect, how we use it, and the choices you have.

What We Collect

  • Order information: your name, email, shipping and billing address, phone number (if you give one), the items you order and the personalization details you enter at checkout, such as wings or initials.
  • Payment information: payments are processed by Shopify and its payment partners. We never see or store your full card number.
  • Newsletter: if you join "the Flight Line," or opt in at checkout, we collect your email address so we can send updates.
  • Device and browsing information: cookies and similar technologies record things like your browser, IP address, pages viewed and cart activity.

How We Use It

  • To make, ship and support your order
  • To answer your messages
  • To send marketing emails if you opted in. You can unsubscribe anytime with the link in any email.
  • To keep the store working, prevent fraud and understand how the site is used

Cookies and Analytics

Our store runs on Shopify, which uses cookies to keep your cart working, remember your preferences and give us basic analytics about store visits. We may also use analytics and advertising cookies, such as those from Shopify and Meta, to measure and improve our marketing. You can block or delete cookies in your browser settings, though some store features may stop working.

Who We Share It With

We do not sell your personal information. We only share it with the services that help us run the shop:

  • Shopify, which hosts our store, checkout and email
  • Payment processors, such as Shopify Payments, PayPal and others shown at checkout
  • Shipping carriers (primarily UPS, and DHL Express for Australia) to deliver your order
  • Authorities, when the law requires it

Your Rights

Depending on where you live, including California under the CCPA/CPRA, you may have the right to know what personal information we hold about you, get a copy of it, correct it, delete it and opt out of any "sale" or "sharing" of it. We don't sell personal information. To make a request, email wingsandwoodcustoms@gmail.com. We may need to verify your identity, and we will never treat you differently for using these rights.

Data Retention and Security

We keep order records for as long as we need them for business, tax and legal purposes. Your information is protected by Shopify's security measures.

Children

Our store is not directed at children under 13, and we don't knowingly collect their information.

Changes

We may update this policy from time to time. The "Last updated" date above shows when it last changed.

Contact

Wings & Wood, Charlotte, NC. Email: wingsandwoodcustoms@gmail.com