Refund policy
Our Promise
Every piece is handmade by a Naval aviator, and we want you to love it. If something isn't right, email us and we'll work it out.
Personalized and Custom Items
All trifolds are custom made, so they're final sale. Items with stamped wings, initials or other personalization are made just for you, so they're final sale. The exceptions are items that are defective or that we got wrong, such as the wrong wings or a misspelled name. If that happens, we'll remake the item or refund you.
Non-Personalized Items
You can return unused, non-personalized items in their original condition within 30 days of delivery. The buyer pays return shipping. Once we receive and inspect the item, we'll refund your original payment method.
Damaged on Arrival
We accept returns for shipping damage up to 30 days after delivery. Email us photos of the damaged item and the packaging, and we'll send a replacement or a refund. That includes personalized items.
How to Start a Return
- Email wingsandwoodcustoms@gmail.com with your order number and the reason for the return, and include photos if the item is damaged or defective.
- Wait for our reply with return instructions before shipping anything back. We can't process returns sent without contacting us first.
Gift Cards
Gift cards can't be refunded or exchanged for cash.
Free Holiday Items
Free promotional items, such as the free keychain included with a trifold during our holiday promotion, can't be returned for cash or credit.